We understand that everything we do, has an impact on the environment. That’s why we’ve always worked hard to minimize our imprint on the planet.

Just some of the endlessly updated practices we utilize include using new & proven sustainable materials and building well-above code. This has contributed to a 25% improvement over standard practices. Also, sometimes the things a consumer doesn’t see or worry about can have a big impact, like increased insulation, windows and doors with improved thermal resistance, higher efficiency furnaces and water heaters, and yes, if the spot is right, LED or CFL bulbs.

We’re always searching for the latest technology, techniques and best practices to keep us above building standards and ahead of the curve.

Constant improvement means challenging the status quo, while embracing commonly used best practices. Often it also means thinking differently.

That’s why we employ a well-rounded team that can problem solve from different angles and disciplines. We’re constantly searching for best-in-class partners, trades people and suppliers. You know, the great ones who take pride in all they do. Being like minded with any partners is also essential. So along with seeking out talented partners, we work with those that want to be challenged and in turn, challenge us to be the best we can.

This results in innovative projects and a constant push to far exceed building code. We don’t believe in faint praise and sincerely want you to love your home.

For us, good customer service is all about listening. You can’t help solve a problem, unless you put yourself in someone else’s situation and understand it from their point-of-view.

That’s why we promote conversation and constant feedback from our clients. If you’re happy we want to know. And if you’re not, we want to know that too. Fortunately, one of the tech tools at our disposal is Social Media. We run contests, use crowd sourcing and generally try to communicate via various channels.

Lastly, giving back is an important part of making communities great and bolstering a good customer service experience. That’s why we support groups, teams, charities and smart initiatives in all the neighbourhoods we build in.

Nothing can replace a personal, respectful customer experience. And we’re endlessly trying to improve this.

When you work with talented partners, you need to trust their views, opinions and input. That collaboration is critical to us. Being a good collaborator also means doing the little things, like making payment promptly. None of this is possible without being inclusive and transparent with partners.